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Shopify

PERIOD   May 2018 - August 2018

WHAT      Product design internship

SKILLS     Product design, UX, Strategy

I have been an intern at Shopify during the past 4 months. During this period, I was part of the money team; helping merchants to easily manage their payment processing. I was collaborating with designers, content strategists, developers and product managers to build a common vision/strategy around Shopify products.

I have been an intern at Shopify during the past 4 months. During this period, I was part of the money team; helping merchants to easily manage their payment processing. I was collaborating with designers, content strategists, developers and product managers to build a common vision/strategy around Shopify products.

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Why Shopify?

For my last internship, I wanted to join a product company. So far, my 2 experiences were in agency and startup. Designing at large scale on a dedicated project was the natural next step to me. Having the opportunity to dig into a problem with more time, more resources was also something I wanted to discover.
I knew Shopify thanks to their UX articles they publish on Medium. The purpose of Shopify is to "make commerce better for everyone", it seemed really challenging/exciting to work on this product. So I applied.

Team

I was part of the UX money team. Each of us was working on a different part of the product line but collaborating really closely. Working at Shopify means working with many different expertises that can help you during all the steps of your process.

"Be curious, self-driven, confident about your skills."

Thoughts

Here are things I learned during my journey at Shopify and a piece of advices I would give to new interns:
- Having the imposter syndrome is kind of "normal" when you are surrounded by smart individuals. You need to feel Ok with it and take a step back.
- Peers are the biggest resources you can have (to unblock you, to learn something).
- Be curious, self-driven, confident about your skills.
- If you do something, share it as soon as possible, get feedbacks.
- Be yourself.

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Project - Filter Payout

This project is not the most important one of my internship, but it shows all you can do at Shopify as an intern.
While working on the Payouts page, I noticed that the filter system of this page was confusing and I assumed that it was really hard for merchants to process how it works.
This is how I started my new side project.
— I will not describe the all projects and problems, instead I will try to show my process. —

"Act like an owner." / "Do something, share it."

current

So we use a "Before/After/Is system". Wait what?! ????

Investigate

Process

My assumptions was to say that this system doesn't work or is not efficient enough.
First step was to list issues merchants report to support. We have an internal tool at Shopify that allows to see all the calls to the support. Is there really a problem with this filter? Answer was yes.

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Internal tool to find support tickets.

Findings

Process

I was sure that this system was not the good one, and I wanted to see how the Shopify admin was dealing with other parts of the product. I realised that there was no consistency between the filters. For the same feature, filters didn't have the same aspect or worked differently. 

Pairing

Process

Process

After my investigation, I started to contact designers who are working on product lines that deal with filters. I asked them specifities of their page and merchants needs on their filter.
We had pairing sessions and I quickly started to draw my ideas, before to share it.

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My Shopify best friend.

Share your work

Process

I shared my solutions during design sync and pairings. At Shopify, there is always someone more specialized than you on a subject. Getting feedbacks was really valuable to get my work done. I got more and more knowledge on filter system.
One thing to do was also validate my design with the Polaris team, the design system at Shopify.

Iterate and ship 

Process

After several iterations and talks, I delivered my solution for the Payouts page.

I documented my work and my process, and I wrote recommendations for the filter system on the Shopify admin. In my opinion, having a consistent system and approaching the work with a "system thinking" is the key to build a great product.

Teams involded in this filter project are now doing some research about what features merchants use on their filters. Next step would be to unify everything by using the recommendations I wrote.

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Solution is a range picker, fast and easy to use. Simplicity is often the key.

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Other projects

I worked on several other projects during my internship, as designing a form for Sofort activation (payment method), creating components for Polaris (Shopify design system) or participating to hackdays with the project "Shopify Lite". But also, defining new wording for flash messages/emails on the payment settings page, and adapting desktop design for payouts  mobile.

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Filter system.

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PayPal on payment settings.

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Shopify Lite, hackdays project.

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Sofort activation form.

flash2

Flash messages and emails.

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Payouts on mobile.

Outcome

I feel really privileged for my past 4 months at Shopify. I met people from different cultures and expertises. On the professional side, I really improved my design skills (communication, collaboration, methodology...) and now feel ready for full-time position.
I was lucky enough to travel in Ottawa, Montreal, Toronto and Waterloo offices and took part of many events with Shopify.

 Copyright © 2018 Gaël Hillion — Made with

Copyright © 2018 Gaël Hillion — Made with